Terms and Conditions
Effective Date: January 1, 2025
Welcome to Kokonutshell! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to these terms and conditions.
If you have any questions, please contact us at: soni@kokonutshell.com
1. General Information
1.1 Kokonutshell is an online store that offers artist-made stickers, bookmarks, and accessories.
1.2 By placing an order through our website, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases.
2. Products and Pricing
2.1 All products are handmade or designed by independent artists and are subject to availability.
2.2 We strive to display product images and descriptions as accurately as possible. However, slight variations in color or design may occur due to monitor settings or handmade processes.
2.3 Prices are listed in INR or USD and include applicable taxes unless stated otherwise. Shipping costs are calculated separately during checkout.
3. Orders and Payments
3.1 By placing an order, you agree to provide accurate and complete information.
3.2 Payment is required at the time of purchase. We accept [UPI, Credit/Debit Cards, PayPal, etc.].
3.3 We reserve the right to cancel or refuse an order for any reason, including but not limited to payment issues, suspected fraud, or stock unavailability.
4. Shipping and Delivery
4.1 Shipping times and costs vary depending on your location and chosen shipping method. Estimated delivery times will be provided during checkout.
4.2 We are not responsible for delays caused by customs, courier services, or unforeseen circumstances.
4.3 International customers are responsible for any customs duties or taxes imposed by their country.
5. Returns and Refunds
5.1 If you are not satisfied with your purchase, you may contact us within 14 days of receiving your order. Items must be unused and in their original packaging.
5.2 Custom or personalized items are non-refundable unless damaged or defective upon arrival.
5.3 To initiate a return, please contact us at [soni@kokonutshell.com] or instagram with your order details. Return shipping costs are the responsibility of the customer unless the return is due to our error.
6. Intellectual Property
6.1 All designs, artwork, and content on Kokonutshell are the intellectual property of their respective artists or Kokonutshell.
6.2 You may not reproduce, distribute, or use any content without prior written permission from the copyright owner.
7. Limitation of Liability
7.1 Kokonutshell is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.
7.2 Our maximum liability is limited to the total value of your purchase.
8. Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
9. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
10. Governing Law
These terms and conditions are governed by the laws of India.
11. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us:
- Email: thekokonutshell@gmail.com
- Mailing Address: Prafulla Nagar