Shipping Policy for Kokonut Shell
Thank you for shopping with us! At Kokonut Shell, we are committed to providing you with the best products and service. Please read our shipping policy below to ensure a smooth and hassle-free experience.
Processing Time
All orders are carefully prepared and processed within 7-9 business days. Our team works diligently to ensure that each product is handled with care and accuracy. Please note that business days do not include weekends or holidays.
Shipping Time
Once your order has been processed and shipped, delivery times will vary based on your location and the shipping method selected at checkout. Typical shipping times are as follows:
- Domestic Orders: 3-7 business days
- International Orders: 7-21 business days (depending on destination)
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. We offer a range of shipping options to suit your needs.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress and estimated delivery date.
Order Modifications
If you need to modify your order (such as changing the shipping address or updating the items), please contact us within 24 hours of placing your order. After this window, we may not be able to accommodate changes, as your order will be in the processing stage.
Delays
While we strive to process and ship all orders within our stated time frame, delays can occur due to high order volumes or unforeseen circumstances. We appreciate your patience and understanding.
Lost or Damaged Packages
In the unlikely event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
If you have any questions or need further assistance, feel free to reach out to us at soni@kokonutshell.com. We’re here to help!
Thank you for choosing kokonut Shell for your shopping needs!